Careers
We are always looking to expand our team of dedicated experts. At IDEA, you’ll enjoy a dynamic and diverse work environment among innovators and benefits that include 401K and tuition reimbursement. Our team is comprised of hard workers who value professional development and put customers first every day.
Through the IDEA Exchange platform, IDEA provides all customers with a means to securely send and receive their business-critical documents via a secure EDI VAN platform. This secure platform supports all major EDI formats and standards enabling commerce between any customer both domestically and globally. IDEA Exchange can also act as our customers EDI department providing mapping, hosted connections, and managed services.
The EDI Product Support & Programming Specialist (PSWS) is responsible for addressing and resolving challenging technical and business issues in creative and effective ways. The ideal candidate should possess a strong technical aptitude with proven project management skills, motivation, and ability to undertake challenging technical issues with little supervision. Experience with EDI is preferred. The PSWS will work with our eCommerce/SaaS products, including EDI VAN routing, data communications (AS2, FTP and HTTP), support of various platforms and limited EDI translation issues.
- Provide excellent customer service to all IDEA EXCHANGE customers
- Provide additional follow up for large/priority customers
- Support current and future IDEA Exchange customers on all platforms
- Set up new customer accounts
- Work with IDEA EXCHANGE platform provider to set up new customer accounts in the IDEA EXCHANGE, train customers in using IDEA EXCHANGE User Interface, obtain specs for custom maps as required, onboard new customers and their trading partners
- Become an expert on all aspects of IDEA EXCHANGE and other IDEA product offerings to electrical channel.
- Maintain high customer satisfaction, as measured in regular customer surveys
- Develop, maintain and distribute project implementation and or special project reporting for distribution to concerned IDEA personnel
- Suggest and document quality control standards for marketing collateral within the IDEA EXCHANGE
- Assist IDEA EXCHANGE customers service about other IDEA offerings
- Assist IDEA Account Managers as needed to support contract renewal activities and outreach to prospect clients
- Special projects as assigned by Director, Digital Integration Services
- AA/Bachelor’s degree in Accounting, Business, Computer Information Systems, or equivalent experience
- 3 To 5 years of relevant work experience is preferred
- Familiarity with ERP EDI systems is a plus
- Problem solving/analytic skills
- Flexibility and adaptability in a fast-paced, deadline driven environment
- Proven follow-up skills, independence, and reliability
- Good interpersonal skills
- Ability to interact with individuals at different levels within and outside the company.
- Self-driven team player with a strong work ethic.
- EDI Data mapping experience with knowledge of VAN’s, AS2, and FTP communication methods
- At least 5 years’ experience in Cloud based EDI Solutions
- Knowledge of SQL scripting helpful
Reports to: Director, Digital Integration Specialist
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: 8-hour shift
Supplemental pay types: Bonus pay
Work Location: Remote
To apply, please send a resume and cover letter to idea-communications@idea4industry.com.
Leadership
Supportive leadership and professional development that values your personal growth.
Gym Reimbursement
Yearly stipend for fitness expenses and culture that supports a healthy lifestyle.
Health Benefits & 401K
IDEA offers several health benefit and insurance options as well as 401K with employer matching.
Company Sponsored Volunteer Activities
Support local charities through annual food drives, fundraisers, and holiday donations.
Employee Awards & Recognition
Rewards to honor outstanding IDEA rock stars.
Flexibility
Flexible remote work available to employees following the federal holiday schedule.